MNSi Technical Support

SPAM Filtering

Our email server will scan messages for spam. On some messages the server cannot reliably determine if a message is SPAM, so it will prefix the subject with [Possible Spam]. If you use a mail client you can filter these messages automatically. Typically this will involve creating a message filter that looks for [Possible Spam] in the subject line and moving the mail to a specified folder.

• How to create filters in Mozilla Thunderbird
• How to create filters in Microsoft Outlook 2010
• How to create filters in Microsoft Outlook 2013 & 2016
• How to create filters in Mac Mail (Yosemite)

If you need assistance, please contact support.

Connection Speed

If you need to check your connection speed you can use

Slow Speeds

There can be several reasons you connection speed may be slow. Below are a few things you can check:

Multiple devices

If there are multiple device on your network, one of them may be "hogging" the available bandwidth. There could be a large download, a video stream or a OS update that is the cause.

Slow Torrents

Customers served through wholesale arrangements with Bell Canada will be subject to their traffic management policies which include the application specific rate limiting of certain non-time sensitive peer to peer file sharing applications during peak usage hours. Where technology permits, customers served directly by MNSi's equipment are not subject to Bell Canada's traffic management policies.

In addition to the above, it could be there are not enough people uploading to keep up with your download speed.

Static and Noise

On DSL services, static or other noise on the line may cause speed issues. There could be a phone without an DSL filter or some other line trouble. Contact technical support for assistance.

Router Settings

If you have a router (Linksys, D-Link, etc...) you will need your MNSi username (your_user_name@mnsi.net) and password. When setting up your router you will want to create a PPPoE connection and enter in your MNSi username and password. When setting up the connection if you see an option for MTU, set it to 1492. If you need any help with your router settings feel free to contact technical support

You should also be running the latest firmware on your router. Firmware updates include important bug fixes and can dramatically increase the reliability and security of your router.

Dial-up Drivers

Modemsite.com is a large source of information on 56k modems, including links to modem drivers.

Dial-up Issues

A less than top speed connection is usually due to line quality limitations or high traffic areas. It is important to note that the initial connection rate is just that: initial. After the modem has negotiated a connection (especially v.34), it will occasionally renegotiate the line speed factoring in the line and traffic conditions. The idea is to get a good balance of performance and reliability. Trying to force a maximum-speed connection in such a case will often cause unstable connects or complete failure to connect and is not likely to change download times significantly.

Dial-up Access Numbers

The following are our normal dial-up numbers. To ensure the best connection, please use the correct number.

For extended access numbers and US numbers please click here.

Access

To view your content you can go to http://username.mnsi.net. For example if your username is johnsmith@mnsi.net you would go to http://johnsmith.mnsi.net

Upload

To upload content your personal webspace you will need FTP software. There are many available such as FileZilla

To login with the FTP software you will connect to the host ftp.mnsi.net on port 21 and use your full @mnsi.net username and password to login

Content you want publicly available should be uploaded into the public_html directory

Technical support can only help you with setting up the FTP connection. If you need help with building a simple webpage, there are many resources and tutorials available online.