No matter when you need help our 24/7 technical support staff is here
Our email server will scan messages for spam. On some messages the server cannot reliably
determine if a message is SPAM, so it will prefix the subject with
[Possible Spam]. If you use a mail client you can filter these messages
automatically. Typically this will involve creating a message filter that looks for
[Possible Spam] in the subject line and moving the mail to a specified folder.
If you need assistance, please contact support.
There can be several reasons you connection speed may be slow. Below are a few things you can check:
If there are multiple device on your network, one of them may be "hogging" the available bandwidth. There could be a large download, a video stream or a OS update that is the cause.
Customers served through wholesale arrangements with Bell Canada will be subject to their traffic management policies which include the application specific rate limiting of certain non-time sensitive peer to peer file sharing applications during peak usage hours. Where technology permits, customers served directly by MNSi's equipment are not subject to Bell Canada's traffic management policies.
In addition to the above, it could be there are not enough people uploading to keep up with your download speed.
On DSL services, static or other noise on the line may cause speed issues. There could be a phone without an DSL filter or some other line trouble. Contact technical support for assistance.
If you have a router (Linksys, D-Link, etc...) you will need your MNSi username (email@example.com) and password. When setting up your router you will want to create a PPPoE connection and enter in your MNSi username and password. When setting up the connection if you see an option for MTU, set it to 1492. If you need any help with your router settings feel free to contact technical support
You should also be running the latest firmware on your router. Firmware updates include important bug fixes and can dramatically increase the reliability and security of your router.
Modemsite.com is a large source of information on 56k modems, including links to modem drivers.
A less than top speed connection is usually due to line quality limitations or high traffic areas. It is important to note that the initial connection rate is just that: initial. After the modem has negotiated a connection (especially v.34), it will occasionally renegotiate the line speed factoring in the line and traffic conditions. The idea is to get a good balance of performance and reliability. Trying to force a maximum-speed connection in such a case will often cause unstable connects or complete failure to connect and is not likely to change download times significantly.
The following are our normal dial-up numbers. To ensure the best connection, please use the correct number.
For extended access numbers and US numbers please click here.
Many of our services come with personal webspace where you can have a simple website or simply store some files to share
To view your content you can go to
http://username.mnsi.net. For example if your
firstname.lastname@example.org you would go to
To upload content your personal webspace you will need FTP software. There are many available such as FileZilla
To login with the FTP software you will connect to the host
ftp.mnsi.net on port
21 and use your full @mnsi.net
and password to login
Content you want publicly available should be uploaded into the
Most voicemail settings can be managed through the web interface. Below are actions you can do with a touchtone phone:
|Access voicemail at home
You will be prompted to setup your voicemail box on first use.
|* 9 8|
|Disable Call Forward Ring Busy||* 9 1|
|Disable Call Forward Ring No Answer||* 9 3|
|Re-Activate Call Forward Ring Busy||* 9 0|
|Re-Activate Call Forward Ring No Answer||* 9 2|
|Change the number of rings before Voice mail answers.||
1) * 9 4
2) Wait for three beeps
3) Enter 0 through 9 for the number of rings
|Caller ID Presentation||
Present: * 8 2
Withhold: * 6 7
Activate: * 6 9
Return Key = 1
Deactivate: * 8 9
Activate: * 6 6
Deactivate: * 8 6
|Cancel Call Waiting||* 7 0|
To access your voicemail remotely you can call 226-674-9999. You will be prompted to enter your 10 digit telephone number followed by your PIN code.
If you do not remember your voicemail PIN, please call customer service for help.
Protecting your computer and home network from viruses and other malicious attacks is very important. There are many products and services available from third party vendors. Some vendors available are:
If you need to perform a quick check for viruses, a free online scan can be performed at Trend Micro's website.
Links to anti-virus vendors and products on this page do not constitute endorsement from MNSi.
Enter your MNSi email address and a report will be emailed to you
It may take up to 10 minutes for the report to arrive. If it has not arrived within 10 minutes, please try again or contact support.
Remember, if you change your password, you will have to change it in the Internet Access Software or router you are using as well.
If you are subscribed to our, invite only, trial television service you can find support on our TV Support page.
If there is anything not covered on this page feel free to contact support for assistance