Club Lofts Residential Services

Frequently Asked Questions

How do I sign up?

Please contact customer service at 519-258-2333 or 1-888-310-6674. We accept only automatic payment from a bank account PAP, Visa or Mastercard. We never invoice residential accounts.

How do I cancel?

Please contact customer service at 519-258-2333 or 1-888-310-6674. Any paid activation or move fees are non-refundable.

How do I move?

Please contact customer service at 519-258-2333 or 1-888-310-6674.

You must inform us when you move. To avoid interruption, please provide at least five business days for the new address validation. Non-refundable move fees may be applied.

Are there any install or sign-up fees?

There is a $50 (+HST) service activation fee per order. When ordering multiple services at once (internet, telephone, and/or TV) the service activation fee is capped to $50 (+HST). If additional services are ordered at a later date, the $50 (+HST) is applied as it is a new order. The service activation fee does not apply to "Extras" (telephone features, equipment rental, overages)

Additional construction charges may apply. Please contact customer service at 519-258-2333 or 1-888-310-6674 for details.

What are your costs for additional services?

Please contact customer service at 519-258-2333 or 1-888-310-6674.

I need help with my service

Technical support is available 24/7 and can be reached at 519-258-2333. You can check our support page for more details.

MNSi Underground Fibre Construction

For information about MNSi's underground fibre construction click here

Restrictions

Local telephone number portability is currently only available to customers with a land based (not mobile) telephone service in an area equipped for MNSi service. When switching phone providers, cancellation charges from your previous phone provider may apply.

Internet speeds vary based on traffic levels and individual destination capacity.

Prices do not include HST which is an additional charge.

MNSi FTTH services include a battery backup unit to provide telephone service for up to 8 hours during a power outage. Battery backup availability for businesses and MDUs vary by delivery method and may require providing your own solution. Access to 911 emergency services could be affected during extended power outages. Cordless telephones will not operate during a power outage and it is recommended that you have at least one corded telephone available for use during power outages.

Subscribers to MNSi telephone services are not capable of placing or receiving collect calls or calls to 900/976 premium services.

Customers served through wholesale arrangements with Bell Canada may be subject to their traffic management policies which include the application specific rate limiting of certain non-time sensitive peer to peer file sharing applications during peak usage hours. Where technology permits, customers served directly by MNSi's equipment are not subject to Bell Canada's traffic management policies.